Privacy Policy

At Mullum Minerals, your privacy is important to us. We are committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and services.

Information We Collect

We collect personal information that is necessary for us to provide our services and fulfil your orders. This includes:

Personal Details: Name, email address, shipping address, billing address, and phone number.
Payment Information: Payment details required to process your transactions (such as credit card details or payment provider information).
Order Details: Information regarding your purchases, order history, and preferences.
Usage Data: Information about how you interact with our website, such as your IP address, browser type, and pages visited.
Cookies: We use cookies to improve your experience on our website. Cookies help us remember your preferences, optimize your browsing experience, and analyze website traffic.

How We Use Your Information

We use the personal information we collect for the following purposes:

Order Processing: To fulfil your orders, process payments, and provide customer service.
Communications: To send order confirmations, updates, and respond to your inquiries.
Marketing (with Consent): To send promotional offers, newsletters, or information about new products. You can opt out of marketing communications at any time.
Website Improvement: To analyse user activity and improve our website’s functionality and performance.
Legal Obligations: To comply with legal obligations, prevent fraud, and enforce our policies.

Sharing Your Information

At Mullum Minerals, we do not outsource any part of our business. All orders are shipped directly by us, with no third-party involvement. We respect your privacy and do not sell, rent, or share your personal information with any external companies or service providers. Your personal details are only used internally to fulfil your order and provide customer support.

Your Rights

You have the right to:

Access: Request access to the personal information we hold about you.
Correct: Request corrections to any inaccurate or incomplete information.
Delete: Request the deletion of your personal information, subject to certain legal obligations.
Opt-Out: Unsubscribe from marketing emails or request to stop receiving promotional content.

To exercise any of these rights, please contact us at hello@mullumminerals.com

Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. While we strive to safeguard your data, no method of transmission over the internet is 100% secure. We recommend that you take steps to protect your information as well, such as using strong passwords and keeping your login details confidential.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at hello@mullumminerals.com